Mon. – Fri. 8AM–5PM / Sat. 10AM–2PM *Showroom Only* / Sunday closed
Call us 503-222-9393 | 1-800-776-2581
1320 NW 17th Ave Portland, OR 97209
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FAQ

FAQ

1. What types of flooring do you offer?

We offer a wide range of flooring options including hardwood, laminate, vinyl, carpet, cork, bamboo, tile, and luxury vinyl plank (LVP) flooring.

2. How do I choose the right flooring for my space?

Our knowledgeable staff can assist you in choosing the perfect flooring for your specific needs, considering factors such as style preferences, durability, budget, and maintenance requirements.

3. Do you provide installation services?

Yes, we offer professional installation services for all the flooring products we carry. Floor Factors is the largest family-owned union floor covering shop in the Pacific Northwest. With over 40 years of experience and outstanding reputation in residential and commercial floor covering sales and installation.

4. Can I get a sample of the flooring before making a purchase?

Absolutely! We encourage customers to take home samples of our flooring products to see how they look in their space before deciding. Additionally, if you prefer, we can ship complimentary samples directly to your home to provide you with a convenient way to explore our flooring options. Just let us know your preferences, and we’ll make it happen!

5. What are your store hours?

We are open Monday through Friday, from 8am to 5pm, and Saturdays from 10am to 2pm. For holiday hours, please give us a call to get the most up-to-date information. We look forward to assisting you during our regular business hours!

6. Do you offer any warranties on your flooring products?

Yes, many of our flooring products come with manufacturer warranties. Our staff can provide you with details on specific warranty coverage for the product you’re interested in.

7. Do you offer eco-friendly flooring options?

Yes, we carry a selection of eco-friendly flooring options made from sustainable materials such as bamboo, cork, and recycled materials. Ask our staff about our environmentally friendly flooring choices.

8. Can you provide estimates for flooring installation?

Yes, we offer free estimates for flooring installation. Simply schedule a consultation with one of our flooring experts, and we’ll provide you with a detailed estimate based on your specific requirements.

9. How do I care for and maintain my new flooring?

We provide care and maintenance instructions for each type of flooring we sell. Our staff can offer tips and recommendations to help you keep your floors looking their best for years to come.

10. Do you only sell flooring?

No, we offer more than just flooring! In addition to our extensive selection of flooring options, we also provide a variety of other home improvement products to enhance your space. Our offerings include window treatments, countertops, custom cabinetry, area rugs, and more. Whether you’re looking to update your floors or tackle a larger home renovation project, we’ve got you covered with everything you need to create the perfect space.

Not seeing the answer to your question? Contact our knowledgeable team today, or stop by our showroom! We’re here to help with your remodeling project needs, from the floor up.